Review your VPN settings if you also can’t connect with that one. If the sites only fail to load with the VPN connected, start by choosing a different server. If you can’t load websites in either case, the problem stems from your internet connection. Check if it’s working before and after you connect with the VPN. In other cases, the issue is with your internet connection. Try disconnecting from the problematic one and connecting to an alternative to see if that resolves the problem. That could indicate an issue with a particular server. Sometimes, you may notice the VPN tool tries to connect to a server but never does. Try temporarily turning off those products, then turn them back on and test your VPN again. Malware-screening tools and similar cybersecurity offerings can sometimes stop a VPN from running. Check that you have the latest version of your VPN tool installed, and download it if not. If you see any legible text in it, that means the VPN is not encrypting the data.īegin by investigating the simplest things that could cause a VPN malfunction. Right-click on a data packet and inspect it using the process above. There shouldn’t be any with your VPN activated. One telltale sign of a problem is if you see data packets associated with the HTTP protocol in your data-capture window. You should see readable text, signifying the lack of encryption. Doing that opens a window showing the packet’s data. Right-click on a data packet in the Wireshark window. If you want to start capturing data again, press the green shark fin button to the left of the stop button. Let it run for several seconds, then press the stop button that looks like a red square in the upper left corner. Clicking an active internet connection starts the data-capture process. When you’re on the "Capture" screen, select an active internet connection, such as Wi-Fi. Download and install Wireshark, then connect to your VPN.
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